Shipping policy

Thank you for choosing Poom Breaks! Here is our shipping policy to help you better understand our shipping services and related matters:

  1. Shipping Locations:
    We offer worldwide shipping, covering a wide range of countries and regions. As long as international courier services are available in your location, we can ship the products to you.

  2. Shipping Methods:
    We collaborate with renowned courier companies and logistics partners to ensure the safe and timely delivery of your products. The specific shipping method will depend on your order contents, shipping destination, and the chosen service type.

  3. Shipping Time:
    Typically, we process and arrange shipments within 3-14 business days after confirming your order. The actual shipping time will depend on your location and the selected shipping method. We will provide you with an estimated delivery date range for reference.

  4. Shipping Fees:
    Shipping fees are determined based on your order contents, shipping destination, and the chosen shipping method. During the checkout process, you will be able to see the exact shipping fee amount. We may offer shipping fee discounts or promotions based on your order amount and location to help you save on shipping costs.

  5. Tracking and Notifications:
    Once your order is shipped, we will provide you with a tracking number to monitor the shipping status of your package. Additionally, we will send shipping notifications to you via email or SMS to keep you informed about the progress and estimated delivery date of your ordered items.

  6. Loss or Damage:
    We make every effort to ensure the safe delivery of your products. However, if any loss or damage occurs during transportation, please contact our customer service team immediately. We will provide appropriate solutions based on the specific circumstances.

  7. Customs and Import Duties:
    Depending on your shipping destination, you may be required to pay applicable customs or import duties. These charges are your responsibility and may vary based on your country and region. We recommend familiarizing yourself with the relevant regulations and tax policies in your location before placing an order to avoid any unnecessary fees or delays.

These are the main points of our online store's shipping policy. If you have any questions or need further assistance, please feel free to contact our customer service team.